Hey Folks!
Tony Grego here from Sagamore Home Mortgage in Lebanon, Indiana. Your Indiana Mortgage Partner for all your home lending needs.
I share this story so you will not endure the same fate. Saturday morning around 7:00 am I am doing chores around the house and notice that I have a voice mail. (I have At&T service (formerly Cingular) and a Treo 750). I press the magic button on my "Handy Dandy Notebook," this is what my little guys call my phone. (Hint, if you have never watch Blue's Clues you have no idea what I am talking about). Just to find out that my service has been temporally disconnected.
To say the least, this is the part were I flipped out. I work for a Indiana Mortgage Company and pride myself to be available for my clients on nights and weekends. Since I pay my cell bill (along with other utilities) with one credit card for points and convince. You see instead of getting 8 different bills due at 8 different times of the month I handle them all with one account all while getting points for some really cool stuff.
So I calm down, call 800-331-0500 (At&T customer service number if you need it). Just to go to Voice Mail Hell. Every prompt leads to another only to be disconnected with the words that "our business office is now closed. Please call back after 9:00 am) OK, only two hours. I can handle that.
Well the clock strikes 9:00, I dial, go through the prompts just to get the words "our business office is now closed. Please call back on the next business day."
Now I am going nuts. BTW, I did not mention that I used my phone at 11:00 the night before making arraignments to meet a client flying in from the West Coast to look at Investor Properties. (I have obtained mortgages for 8 duplexes and he wanted to see the area. Since I am the Indiana Mortgage Professional the client has more trust in me than the owner of the properties). So now I have to meet my client and he can not even call.
I then get ready to hit the door and get to a AT&T retail location and see what I can get done. (I was in touch with my clients assistant, told him the story and let him know that I would by a disposable if needed). I try the number again. Guess what? Y E S a real person answered. I was as happy as a child on Christmas morning.
Learn to find out that my credit card had expired and the computers are programmed to disconnect regardless of time or date (great customer service, yea right). Ashley (the rep from AT&T) gets the service up within minutes, updates my information then tells me that due to the disconnect I was going to be charged $36 reconnect fee. Now I have been a client since 1998 with an excellent payment history. I object and Ashley immediately takes care of the charges.
Lesson of the story. While it is a great idea to have all bills on one, easy to see, statement be sure to check your expiration dates.
My client is happy. I will get him some great mortgages for his investment properties and plenty of Hoosier Households will have good places to live
Tony Grego - Indiana Mortgage Company
"your Indiana Mortgage Partner for all your Home Lending Needs"
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